We offer a 30-day return window from the date of delivery. This means you have 30 calendar days after receiving your item to request a return. To be eligible for a return, the item must be in its original condition—unused, unworn, unwashed, and with all original tags, dust bags, packaging, and accessories included. Items returned in damaged or incomplete condition may not qualify for a full refund. This policy ensures both parties are protected, and it allows us to maintain the integrity of the products we ship.
To start a return, please contact our customer support team at Support@Grime&Grace.com within the 30-day return window. Include your order number, the reason for the return, and any relevant photos (if applicable, such as for damaged or defective items). Once your return is approved, we will guide you through the next steps and confirm your return eligibility.
For your convenience, every order shipped by Grime & Grace includes a prepaid return shipping label in the package. This label is to be used only in the event that you decide to return an item. Simply repackage the product using the original packaging, affix the return label to the outside of the parcel, and drop it off at the designated carrier location mentioned on the label. You do not need to print or request a label separately—our goal is to make your return process as smooth as possible.
Please note: the return label is valid only within the United States, and return shipments must be made through the courier designated on the label. If you misplace the included return label, please contact our support team to request a digital version.
All returns shipped using the prepaid return label provided in your package are completely free of charge. We do not charge any restocking or handling fees for standard returns. If you choose to return the item using your own method or courier, you will be responsible for any shipping costs, and we recommend using a trackable shipping service to ensure safe delivery.
Once we receive and inspect your returned item, we will notify you via email regarding the status of your return. If the return is approved, your refund will be issued to the original payment method used at checkout. Refunds are typically processed within 5 to 7 business days after we receive the returned package. Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account. We do not refund shipping upgrade charges (if any) or expedited delivery services unless the return is due to our error.
The following items are not eligible for return or refund:
We reserve the right to deny refunds or returns that do not meet our policy standards.
If you receive an item that is damaged, defective, or different from what you ordered, please contact our support team within 7 days of delivery. Include photos and your order number so we can resolve the issue promptly. We will either issue a full refund or send you a replacement item at no additional cost. In such cases, you are not required to return the faulty product unless we specifically request it.
At this time, we do not offer direct exchanges. If you wish to replace a product with another size, color, or style, we recommend returning the original item for a refund and placing a new order for the desired item separately.
If you wish to cancel your order before it has been processed or shipped, please email us immediately at Support@Grime&Grace.com. If the order has not yet been fulfilled, we will cancel it and issue a full refund. However, if the order has already shipped, you will need to follow the return process once the package is delivered.
Business Name: Grime & Grace
Business Email: Support@Grime&Grace.com
Chat Support: 24/7
Business Number: +12 345 67890
Business Hours: 08:00 AM to 5:00 PM (Monday to Friday)
Business Address: 2301 Siegen DrConroe, TX 77304, USA