We process all orders within 1–2 business days after successful payment confirmation. Orders placed over the weekend or on holidays will be processed the next business day.
Our order cut-off time is 4:00 PM (Eastern Time). Orders placed before this time are typically processed the same day. Orders received after the cut-off will be processed on the next business day.
Once your order is shipped, the transit time usually ranges from 8–10 business days, depending on your location and the courier’s delivery schedule.
The total time from placing an order to delivery is approximately 9–12 business days, combining both handling and shipping durations.
We offer free standard shipping on all orders placed within the United States. No minimum purchase is required, and you will not incur any hidden fees or additional shipping charges at checkout. Currently, we do not ship internationally and only serve customers located within the USA.
All prices displayed on our website include applicable state and local sales taxes. This means the price you see is the final price you pay — no extra tax or additional charges will be added during checkout.
We use a network of trusted courier partners, including but not limited to USPS, FedEx, UPS, and others. Our team selects the courier best suited for your delivery area to ensure efficient and timely shipping. Different couriers may be used for different regions based on their reliability, coverage, and speed in that area.
It is the customer’s responsibility to provide a complete and accurate shipping address, valid phone number, and active email address when placing an order. These details are used to confirm the order and share tracking updates. If incorrect information is provided and we are unable to verify or fulfill the order, it will be considered the customer’s error, and Grime & Grace will not be liable for any delays or failed deliveries resulting from it.
Every item we ship goes through a strict quality control process. Our team carefully inspects each product to ensure it meets our standards before packing and dispatching it. We take pride in delivering clean, undamaged, and accurate orders to our customers. However, once the product leaves our facility and is handed over to the shipping carrier, we no longer have control over how it is handled during transit.
We take every measure to ensure your order is packed securely, but we are not responsible for damages that occur during transit. If your item arrives damaged, please contact the courier directly to file a claim. We can assist by providing the necessary shipment and tracking documentation to support your case.
Once your package is marked as “Delivered” by the courier, we consider the order fulfilled. If you cannot locate your package after delivery confirmation, we recommend checking with household members, neighbors, or your building manager. If the issue persists, you should immediately contact the shipping carrier. While we’ll help wherever possible, we are not responsible for packages marked as delivered but not received at the customer’s location.
While we strive to meet all delivery timelines, unforeseen circumstances such as severe weather, courier delays, natural disasters, or local disruptions may occasionally cause delays. In such cases, we will do our best to inform you and provide updates. Your patience is appreciated, and we assure you we will continue working to ensure you receive your order as soon as possible.
For any questions about your order or shipping-related inquiries, you can reach out to our support team at Support@Grime&Grace.com. We typically respond within 24 business hours, Monday through Friday, 9:00 AM to 5:00 PM (Eastern Time).
Business Name: Grime & Grace
Business Email: Support@Grime&Grace.com
Chat Support: 24/7
Business Number: +12 345 67890
Business Hours: 08:00 AM to 5:00 PM (Monday to Friday)
Business Address: 2301 Siegen DrConroe, TX 77304, USA